Last Updated: 04/12/2025

DRIVEZONE INDIA PVT LTD (“Company”, “we”, “our”, or “us”) is committed to protecting your personal information and ensuring a safe user experience on our website and services. This Privacy Policy explains how we collect, use, share, and safeguard your information.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential/Office Address
• Vehicle Details (car model, registration number, etc.)

B. Service-Related Information

• Pick-up and drop locations
• Preferred time slots
• Driver assignment details
• Service-center information

C. Automatic Information (via website)

• IP address
• Browser type and device type
• Cookies and tracking data
• Usage statistics

2. How We Use Your Information

We use the collected information for:

• Scheduling pick-up and drop services
• Assigning trained drivers
• Communication regarding updates, confirmations, and service status
• Improving user experience and website performance
• Customer support
• Record keeping and internal operations

3. Sharing of Information

We do not sell your personal data.

However, we may share information with:

• Authorised drivers assigned for vehicle movement
• Partner workshops or service centres (only when required)
• Legal authorities, if required by law
• Website hosting and analytics partners (non-personal data)

All partners follow strict confidentiality and safety guidelines.

4. Data Security

We use industry-standard security measures to protect your data. Although we take maximum precautions, no online data transmission is 100% secure. Users are advised to share information carefully.

5. Cookies & Tracking

Our website may use cookies to:

• Improve loading speed
• Enhance user experience
• Analyse website performance

Users may disable cookies from browser settings, but some features may not work properly.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of incorrect data
• Request deletion of your data
• Request deletion of your data

To exercise these rights, contact us at:

7. Third-Party Links

Our website may contain links to external websites.

We are not responsible for their privacy practices or content.

8. Policy Updates

We may update this Privacy Policy occasionally.

Changes will be posted on this page with the updated date.

9. Contact Us

For any privacy-related queries:

10. Location Data Usage

We collect and use location data to provide our core services efficiently. What location data we collect: Real-time GPS location of the user (if enabled) Pick-up and drop locations entered by the user Background location (only during active trip/service) How we use location data: To identify the user’s current location for booking services To assign nearby drivers for faster service To enable navigation and route optimization for drivers To track vehicle movement during an active trip To provide real-time updates and service status Background location usage: The app may collect location data in the background only when a trip is active This ensures accurate tracking and smooth pickup/drop service Location tracking stops once the driver end the trip User control: Users can enable/disable location permissions anytime from device settings The app will not access location without user permission Data sharing: Location data is shared only with: Assigned drivers Service partners (if required for the booking) We do not sell or use location data for advertising